Question 1

Do you have a customer service line?

Accepted Answer

Yes! You can reach our customer service line at (352) 250-8843, available from 8 a.m. to 5 p.m. daily. If you call outside these hours, just leave a message and we'll get back to you the next day.

Question 2

Where are the pantry locations and times?

Accepted Answer

• Orlando Health Downtown Pantry - 1301 Atlanta Ave. Orlando, Florida 32806 (Main Entrance - Glass Doors)

It is open every other Monday (on non-payday Mondays), from 6:00 am to 9:00 am, and 3:00 pm to 6:00 pm

• Orlando Health - Health Central Hospital - located off the loading dock adjacent to Central Supply - 10000 W Colonial Dr, Ocoee, Florida 34761

It is open every other Monday (on non-payday Mondays), from 7:00 am - 12:00 pm. (Your membership card MUST match your team member badge to use the pantry.)

Question 3

Who is eligible to access the Orlando Health Food Pantry?

Accepted Answer

All team members are eligible to participate that meet specific criteria, based on income and need. Team members can apply for food pantry membership by choosing one of four options:
• complete a digital application
• visit the food pantry in-person during operating hours
• email R-foodpantry@orlandohealth.com to request a paper copy of the membership application or visit your site HR office

Question 4

How soon will I get my food pantry membership card and how will I receive it?

Accepted Answer

Simple Truth Foundation will provide your membership card on your first trip to the pantry.

Question 5

Can I update my household information later?

Accepted Answer

Yes. All profile updates — including adding household members — can be completed during your first pantry visit. Staff can assist you with updating your information in the system at that time.

Question 6

Can I visit either pantry once I receive my membership card?

Accepted Answer

Yes, once you pick up your membership card on your first visit to the pantry then you can attend the location that works best for you.

Question 7

Does my food pantry membership expire?

Accepted Answer

No, your membership does not expire.

Question 8

Is there a cost for team members to use the food pantry?

Accepted Answer

No. The food pantry is free for team members who qualify for membership.

Question 9

Will my manager or coworkers know that I applied to use the food pantry?

Accepted Answer

No. Leaders will not be aware of any team members who choose to use the food pantry.

Question 10

Can I bring a family member with me to the pantry?

Accepted Answer

Family members are welcome to enter the pantry but only one membership per household will be provided.

Question 11

Are baby/infant items available at the pantry?

Accepted Answer

Baby/infant items may be available occasionally, as donations are received.

Question 12

How do I know if I registered?

Accepted Answer

Step 1: Create Your Login Credentials
Go to https://app.pantrysoft.com/login/stf-oh
Click Sign Up
Create a Username and Password
Leave the Pantry Card # field blank
We will give you your card on your first visit
If you already have a card, staff will link it for you
-----------------------------------------------------------------------------------------

Step 2: Log Back In & Complete Registration
Log in using the Username and Password you just created
Fill out the registration form to complete your account
Your registration is not complete until this step is finished

Question 13

How do I access the food pantry?

Accepted Answer

Team members will receive a barcode membership card on their first visit.

Your membership card, along with your team member ID badge, will provide access to the pantry.

Question 14

How many times can I use the food pantry?

Accepted Answer

Eligible team members may visit the food pantry twice a month during its hours of operation.

Question 15

Is there a limit to the groceries I can get at the pantry?

Accepted Answer

Team members will be assisted by the Simple Truth Foundation team while shopping and will receive $50-$75 worth of groceries on each visit.

Question 16

Do I have to wait for my membership application to be accepted before I can use the food pantry?

Accepted Answer

No. We will never turn away team members in need at the food pantry.

Question 17

Can someone else shop for me at the pantry?

Accepted Answer

No. Team members cannot send a delegate to use the pantry.

Question 18

Can I help my friends or family members in need at the Orlando Health Food Pantry?

Accepted Answer

The Orlando Health Food Pantry is designed to help our team members and their household family members. The Second Harvest Food Bank is a great resource for our community members. Second Harvest Food Bank of Central Florida (feedhopenow.org)

Question 19

I don’t live or work near the downtown campus OR the Orlando Health - Health Central Hospital but need help. What is available for me?

Accepted Answer

Team members who do not live or work near either location are encouraged to connect to resources through our Pathways program. For assistance, email r-pathways@orlandohealth.com.

Question 20

How do I donate goods, money, or my time to the food pantry?

Accepted Answer

Team members are welcome to drop off non-perishable food items and hygienic products for donation at Orlando Health Food Pantry during its days and hours of operation.

Question 21

How do I register for the online food pantry?

Accepted Answer

Important — New Members OnlyIf you have been an Orlando Health Pantry member in the past, please do not register again. You are already in our system, please use the forgot username or forgot password links below.Step 1: Create Your Login Credentials Register at https://app.pantrysoft.com/login/stf-oh Click Sign UpCreate a Username and Password Leave the Pantry Card # field blank 
We will give you your card on your first visitIf you already have a card, staff will link it for you-----------------------------------------------------------------------------------------------------------Step 2: Log Back In & Complete Registration Log in using the Username and Password you just createdFill out the registration form to complete your accountYour registration is not complete until this step is finished-----------------------------------------------------------------------------------------------------------Helpful Tips Not Sure If You’re Already In The System?If you need help accessing your existing account, our staff can assist you by emailing us at onlineorders@simpletruthfoundation.org to have your existing account password reset sent to you via email. Or visit our FAQ page: https://www.simpletruthfoundation.org/oh-pantry-faqForgot your password?
Use the Forgot Password link on the login page.Using a phone?
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Frequently asked questions