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Pantry FAQ's
The Food Pantry is open every other Monday (on non-paid Mondays)
Downtown Team Member Pantry: 6:00 a.m. to 9:00 a.m. AND 3:00 p.m. to 6:00 p.m.
Health Central Team Member Pantry: 7:00 a.m. to 12:00 p.m.
Frequently asked questions
• Orlando Health Downtown Pantry - 1301 Atlanta Ave. Orlando, Florida 32806 (Main Entrance - Glass Doors)
It is open every other Monday (on non-payday Mondays), from 6:00 am to 9:00 am, and 3:00 pm to 6:00 pm
• Orlando Health - Health Central Hospital - located off the loading dock adjacent to Central Supply - 10000 W Colonial Dr, Ocoee, Florida 34761
It is open every other Monday (on non-payday Mondays), from 7:00 am - 12:00 pm. (Your membership card MUST match your team member badge to use the pantry.)
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All team members are eligible to participate that meet specific criteria, based on income and need. Team members can apply for food pantry membership by choosing one of four options:
• complete a digital application
• visit the food pantry in-person during operating hours
• email R-foodpantry@orlandohealth.com (mailto:R-foodpantry@orlandohealth.com)to request a paper copy of the membership application or visit your site HR office
Simple Truth Foundation will provide your membership card on your first trip to the pantry.
Yes. All profile updates — including adding household members — can be completed during your first pantry visit. Staff can assist you with updating your information in the system at that time.
Yes, once you pick up your membership card on your first visit to the pantry then you can attend the location that works best for you.
No, your membership does not expire.
No. The food pantry is free for team members who qualify for membership.
No. Leaders will not be aware of any team members who choose to use the food pantry.
Family members are welcome to enter the pantry but only one membership per household will be provided.
Baby/infant items may be available occasionally, as donations are received.
Step 1: Create Your Login Credentials
• Go to https://app.pantrysoft.com/login/stf-oh(https://app.pantrysoft.com/login/stf-ohClick)
• Click Sign Up
• Create a Username and Password
• Leave the Pantry Card # field blank
• We will give you your card on your first visit
• If you already have a card, staff will link it for you
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Step 2: Log Back In & Complete Registration
• Log in using the Username and Password you just created
• Fill out the registration form to complete your account
Your registration is not complete until this step is finished
Team members will receive a barcode membership card on their first visit.
Your membership card, along with your team member ID badge, will provide access to the pantry.
Eligible team members may visit the food pantry twice a month during its hours of operation.
Team members will be assisted by the Simple Truth Foundation team while shopping and will receive $50-$75 worth of groceries on each visit.
No. We will never turn away team members in need at the food pantry.
No. Team members cannot send a delegate to use the pantry.
The Orlando Health Food Pantry is designed to help our team members and their household family members. The Second Harvest Food Bank is a great resource for our community members. Second Harvest Food Bank of Central Florida (feedhopenow.org)(http://feedhopenow.org)
Team members who do not live or work near either location are encouraged to connect to resources through our Pathways program. For assistance, email r-pathways@orlandohealth.com.(mailto:r-pathways@orlandohealth.com)
Team members are welcome to drop off non-perishable food items and hygienic products for donation at Orlando Health Food Pantry during its days and hours of operation.
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